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Need advice?
Telephone 01795
877788
or email to rjl@dreamcatchermovies.co.uk |
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Here is where to Send your Slides, Cine & VHS Tapes.
Read some of the letters we have received
Every one has a story to tell Let us tell yours
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Welcome to Frequently Asked Questions
What is Frame by Frame scanning Can you transfer film with sound? What do you do to each Slide/Photograph/Negative? How many small cine reels fit on to a DVD? Can you copy negatives or slides to DVD? Do I need a computer to watch the DVD? Can I order additional copies of my disc? How do you restore my photographs? Will you return all of my photographs, music and other materials? Do you alter my original material? Do you offer any guarantees on restoration? Are there any photographs you can't fix? Can black and white photographs be transferred to DVD? Can you pick up my photographs? What size photographs can you restore? How long will each photo appear on the screen? How many hours of video or film fits onto a DVD?
Can't find your answer?
Please email us at rjl@dreamcatchermovies.co.uk
Or Telephone 01795 877788 We would love to hear from you.
Me trying to look intelligent
What is Frame by Frame Scanning? We use a special unit to guide the film passed a cool LED light source, then digital images are taken of each frame of your film. This is frame-by-frame scanning. As there is no screen involved a clear, sharp scan of each frame is achieved. The images are then built up to form a movie.
Can I edit my films at home? We can supply your transferred films on a MiniDV tape or Data DVD's. If you want to safely store your transferred films, this is your best option. You will need a Camcorder and a Firewire connection to your PC for editing.
Can you transfer film with sound?
What do you do to each Slide/Photograph/Negative
Each slide, Photograph or Negative Scanned at 1200 resolution, all Spots, Blemishes, Fingerprints removed. Colour corrected, Brightness/Contrast correction, and Trimmed if required. Giving you a beautiful restored picture of your treasured memory.
How many small cine reels fit on to a DVD
About 28 of the 3" reels, each one is about 4 minutes long. I could squeeze more on, but with the Menu and Titles I put on the DVD and it keeps the quality high,
Can you copy negatives or slides to DVD?
Yes. We can work with any type of photographic materials such as digital photographs, photographic prints, negatives or slides. We can also use other types of paper media, newspaper articles, and brochures. Just tell us what you required and we will be able to advise you!
Do I need a computer to watch the DVD?
No. The DVD that we produce works with a top box DVD player (or a PC or Mac computer equipped with a DVD-ROM drive and DVD viewing software). All you need to do is insert the DVD into the DVD player and press play to watch on the TV. Most players will play back our DVD.
Can I order additional copies of my disc?
Yes. You can order additional copies of the DVD. We always keep copies of your disc's.
How do you restore my photographs?
We use digital techniques, software and equipment. We scan in your photos at a high resolution and enlarge the digitized file so that we can alter down to individual pixels if necessary.
What if my DVD doesn't play?
Contact us immediately and we will sort out the problem, there are some DVD players that will not play a specific style of DVD, but I am confident that we can help. If we can not help please send back the disk and we will run our test procedure to find the problem.
Will you return all of my photographs, music and other materials?
Yes, of cause your original source materials are posted back by recorded delivery to you.
Do you alter my original material?
No. We will scan in the Slide photo or run the film to make a digital copy and make all changes to this Digital Copy. At no time will the original be altered.
Do you offer any guarantees?
Yes If you are not completely satisfied with your DVD please contact us, and we will rectify the problem. If for some valid reason you are not completely happy we will endeavour to correct your concern, and if you are still not satisfied send us back all Prints, DVD's case's and CD's within seven days and we will refund your money (if you have paid) less delivery costs. Once we have received all of our material we will cancel the invoice.
Are there any photographs you can't fix?
If for some reason we feel that the photograph is even beyond our technical ability to repair, we will contact you and tell you what is achievable. If you decide that you do not want to proceed with the enhancement we will then return your original with no cost to yourself.
Can black and white photographs be transferred to DVD?
Yes
Can you pick up my photographs?
Risk Free Collection If you live within 20 miles of our studios we can collect for just £5.00
What are transitions?
Transitions are the way the slide show moves from one picture to the next.
What size photographs can you restore?
We can work with any size of photographs up to A4 size, 8½ x 11½. Inches, 216 mm x 297 mm.
How long will each photo appear on the screen?
Each photograph will appear between 4-6 seconds, if you think you would like longer there is no problem with up to 29 seconds but it could make your slide show a bit slow. Remember with a DVD you can push the pause button at any time!
How many hours of video or film fits onto a DVD? I always say 1½ hours for Cine Film, you can squeeze more on but that can cause problems, with play back on certain DVD players. However, a 3 hour VHS tape full of your memories fits on to one DVD.
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Contact Information: Telephone +44(0)1795 877788 58 Lynmouth Drive Minster-on-Sea Kent ME12 2HT Copyright © 2003 - 2009 Dream Catcher Movies
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